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Privacy Policy
Last updated October 22, 2025heystudy ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how it's stored, and what rights you have regarding your information.By using heystudy (collectively, the "Service"), you agree to the terms of this Privacy Policy.1. Information We CollectWe collect both information that you provide directly to us and information that we automatically collect when you use our Service.Information You Provide to Us
  • Personal Information: such as your email address, name, username, and profile photo when you create or manage your account.
  • User Content: notes, images, and documents you upload or create within the app.
Information We Automatically CollectWe automatically collect certain information when you visit, use, or navigate the Service. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Service, and other technical information. This information is primarily needed to maintain the security and operation of our Service, and for our internal analytics and reporting purposes.2. Lawful BasesFor users in the European Economic Area ("EEA") and the United Kingdom, we process personal data only when there is a lawful basis under the General Data Protection Regulation ("GDPR"):
  • Consent: when you voluntarily provide personal information (e.g., creating an account or using AI features) or agree to receive communications.
  • Contractual Necessity: to fulfill our obligations under the Terms of Service and provide core Service features such as authentication, access, and account management.
  • Legitimate Interests: to maintain and improve our Service, enhance security, prevent fraud, and understand usage trends, provided these interests do not override your privacy rights.
  • Legal Obligations: to comply with applicable laws or regulatory requirements, such as financial and tax obligations.
3. How We Use Your InformationWe use the information we collect for different purposes depending on the type of data. Each category of information supports the operation, improvement, and security of our Service.
  • Account Creation and Authentication: personal information such as your email, name, username, and profile photo are used to create and manage your account, verify your identity, and allow secure access to the Service.
  • AI Features: user content, including notes, images, and documents, may be processed by AI systems to generate related study materials such as quizzes and flashcard sets. All AI processing is performed securely, and your data is not used for training AI models or retained by third-party providers beyond what is necessary for generation.
  • Analytics and Performance: automatically collected technical and usage information helps us analyze how the Service is used, monitor performance, detect and resolve issues, and improve the overall user experience.
  • Security and Maintenance: data such as IP addresses and system logs are used to ensure the security, stability, and reliability of the Service, and to protect it from misuse or unauthorized access.
  • Communication and Support: your contact information may be used to send important updates about your account, respond to support requests, and notify you about major changes or improvements to the Service.
4. Data Storage and SecurityYour data is stored securely in our database using reliable third-party hosting services. While we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.5. Data Sharing with Third PartiesWe do not sell your personal data to any third party. However, we may share limited information in the following cases:
  • AI Generation: certain user inputs may be temporarily sent to external AI services to generate study-related content. This data is not stored or used for training by those providers.
  • Analytics: anonymized usage data is shared with analytics providers to help us understand how the Service is used and to improve functionality.
  • Payment Processing: when you purchase a subscription or make a payment, necessary transaction details (such as payment method, billing information, and transaction ID) are securely shared with trusted payment providers to process payments, prevent fraud, and comply with legal and financial requirements.
  • Hosting and Infrastructure: our Service relies on reputable third-party hosting and infrastructure providers that process and store data on our behalf under strict confidentiality and security agreements.
To comply with the California Consumer Privacy Act ("CCPA"), users may opt out of any data sharing that could be interpreted as a "sale" of personal information under the CCPA, even though we do not sell personal data.6. User RightsYou have the following rights regarding your data:
  • Access and Deletion: you can view and delete your data, including your account, at any time through the in-app settings.
  • Correction: you can edit your personal information within the app.
  • Withdrawal of Consent: you may stop using the Service at any time, and your data will be removed upon account deletion.
  • Data Portability: you may request a copy of your personal data in a commonly used digital format.
  • Restriction of Processing: you may request that we limit how we use your personal data under certain circumstances.
  • Complaint: if you are located in the EU or other applicable regions, you have the right to lodge a complaint with a data protection authority.
  • Inquiries: you may contact us to request details about the data we hold about you.
7. Data RetentionWe retain your data only as long as your account is active. When you delete your account, all associated data are permanently deleted from our systems within a reasonable period.8. Changes to This PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features added to the Service. If we make significant changes, we will notify you by email or through the app before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect and manage your personal information.9. Contact UsIf you have any questions or concerns about this Privacy Policy or your data, please contact us at support@heystudy.io