Social psychologyLesson 4 of 4 in the course Perception and Job Attitudes

Work Attitudes: Commitment, Satisfaction, and Measurement

5 flashcards · 5 quiz questions · 5 match pairs · 4 fill-in sentences · English

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Summary

Work-related attitudes influence how people approach their tasks and relate to their employer. This lesson distinguishes job involvement from organizational commitment and explains how organizations can encourage both.

Job involvement is the extent to which a person is interested in and committed to their assigned tasks. An involved employee takes responsibility for doing the work correctly and to a high standard. The focus is the job itself—the tasks and their quality.

All flashcards

Job involvement
Interest in and commitment to assigned tasks, including responsibility for doing the work well.
Organizational commitment
The strength of an individual's identification with and involvement in an organization.
Job satisfaction
A positive or pleasurable emotional state arising from appraisal of one's job or work experiences.
Intrinsic rewards
Work outcomes such as meaningful tasks and satisfying relationships with coworkers.
Rating scale
A survey method in which employees report how they feel about aspects of their work.

Quiz questions

  1. What does job involvement primarily concern?Answer: Interest in and responsibility for assigned tasks.
  2. How do managers usually learn about an employee's job satisfaction?Answer: They infer it from reports, behavior, and other evidence.
  3. Which feature belongs to the supervision dimension of job satisfaction?Answer: A supervisor's abilities and consideration for employees.
  4. What can normative data help an organization do with rating-scale results?Answer: Compare its scores with results from reference groups.
  5. Why can a single overall satisfaction score hide important information?Answer: Employees can feel differently about distinct job features.

Based on Organizational Behavior by J. Stewart Black, David S. Bright, Donald G. Gardner, Eva Hartmann, Jason Lambert, Laura M. Leduc, Joy Leopold, James S. O’Rourke, Jon L. Pierce, Richard M. Steers, Siri Terjesen, Joseph Weiss (OpenStax), licensed CC BY 4.0. Adapted into a summary, flashcards and quizzes.

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