Performance planning begins when a manager communicates the requirements of a job. Expectations may include job objectives, schedules, deadlines, and quality requirements for products or services. Clear expectations give employees a reference point for their work.
Definition: A performance appraisal is a comparison of an employee’s actual performance with expected performance, used to assess contributions and support decisions about training, compensation, promotion, and other job changes.
All flashcards
What is performance planning?
The process of communicating job expectations, such as objectives, schedules, deadlines, and quality requirements, so employees know what they are expected to achieve.
What does a performance appraisal compare?
It compares an employee’s actual performance with expected performance to assess contributions and support decisions about training, compensation, promotion, and other job changes.
What should a performance improvement plan include?
It should specify the behaviors or performance that must improve, the milestones and time periods for improvement, and what may occur if performance does not improve.
What are examples of appraisal information sources and methods?
Information can come from supervisors, colleagues, or direct reports. Methods include rating scales and job-performance indicators such as production or sales statistics.
What is the purpose of continuous, real-time feedback?
It helps employees understand how they are doing and make adjustments sooner, supporting faster performance improvement and skill development.
Quiz questions
What is a performance appraisal?Answer: A comparison of actual employee performance with expected performance that informs workplace decisions.
Which action comes first in a typical performance planning and appraisal process?Answer: The manager establishes the job’s performance standards.
Which combination of factors may a supervisor consider when evaluating an employee’s performance?Answer: Output quality and quantity, job knowledge, initiative, work relationships, attendance, and punctuality.
An employee repeatedly misses a documented job deadline. What is an appropriate use of this appraisal evidence?Answer: Discuss the specific gap and, if needed, set measurable improvement milestones and time periods in a PIP.
Why do many managers provide continuous, real-time feedback rather than relying only on annual appraisals?Answer: It lets employees adjust their work and develop skills sooner.
Based on Introduction to Business 2e by Lawrence J. Gitman, Carl McDaniel, Amit Shah, Monique Reece, Linda Koffel, Bethann Talsma, James C. Hyatt (OpenStax), licensed CC BY 4.0. Adapted into a summary, flashcards and quizzes.