Human resource managementLesson 1 of 1 in the course Performance Appraisal and Rewards

Workplace Feedback and Performance Appraisals

5 flashcards · 5 quiz questions · 5 match pairs · 5 fill-in sentences · English

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Summary

Definition: Feedback is information about performance that an employee evaluates and may use to guide future task direction, effort, and persistence.

When employees accept feedback as credible and fair, it can reinforce the direction of their work, their effort, and their persistence. In this way, feedback can help employees continue effective behavior or make informed adjustments.

All flashcards

What is knowledge of results in a performance appraisal?
Information that helps employees understand their performance in relation to relevant goals or standards.
What are four sources of workplace feedback?
The task itself, a supervisor, coworkers, and the employee’s own assessment.
What factors may employees consider when evaluating feedback?
Accuracy, source credibility, process fairness, fit with expectations, and whether standards are reasonable.
What can happen when an employee accepts feedback?
Accepted feedback can reinforce task direction, effort, and persistence.
Why does feedback quality matter?
Employees may dismiss feedback they view as inaccurate, untrustworthy, or unfair.

Quiz questions

  1. Which can provide an employee with feedback about performance?Answer: The task being performed
  2. When an employee considers whether a feedback source is credible, what are they judging?Answer: Whether the source can be trusted
  3. An employee believes the method used to evaluate performance was fair. Which factor are they judging?Answer: Process fairness
  4. How can accepted feedback affect an employee’s work?Answer: It can reinforce task direction, effort, and persistence
  5. What does knowledge of results in a performance appraisal help employees understand?Answer: How performance compares with relevant goals or standards

Based on Organizational Behavior by J. Stewart Black, David S. Bright, Donald G. Gardner, Eva Hartmann, Jason Lambert, Laura M. Leduc, Joy Leopold, James S. O’Rourke, Jon L. Pierce, Richard M. Steers, Siri Terjesen, Joseph Weiss (OpenStax), licensed CC BY 4.0. Adapted into a summary, flashcards and quizzes.

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