Media & communicationLesson 2 of 3 in the course Communication

Organizational Communication: Message Types, Social Influences, and Overload

5 flashcards · 5 quiz questions · 5 match pairs · 5 fill-in sentences · English

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Summary

Organizations rely on communication to share information, coordinate work, and give feedback. This lesson introduces the three major types of communication and explains how to manage the volume of electronic messages.

The communication model allows the communicator to use different types of communication when sending an initial message, and the receiver may use them when responding with feedback.

All flashcards

What is oral communication?
The exchange of spoken messages or information.
What is nonverbal communication?
Information conveyed without speaking or writing, such as through gestures or facial expressions.
What is information overload?
A volume of messages that can bury important information or make it difficult to act on.
What is interaction involvement?
The degree to which a person is engaged in a conversation.
What is perceptiveness in an interaction?
Noticing and interpreting relevant cues in a conversation.

Quiz questions

  1. What are the three major types of communication used in organizations?Answer: Oral, written, and nonverbal communication.
  2. Why might a manager choose written communication to announce a policy change?Answer: It can provide precise wording and a record of the message.
  3. Which three dimensions make up interaction involvement?Answer: Responsiveness, perceptiveness, and attentiveness.
  4. How may decentralization affect communication in an organization?Answer: It may support a more participative structure.
  5. Why can a message that passes through multiple organizational levels become less reliable?Answer: It may be delayed or distorted as it moves between levels.

Based on Organizational Behavior by J. Stewart Black, David S. Bright, Donald G. Gardner, Eva Hartmann, Jason Lambert, Laura M. Leduc, Joy Leopold, James S. O’Rourke, Jon L. Pierce, Richard M. Steers, Siri Terjesen, Joseph Weiss (OpenStax), licensed CC BY 4.0. Adapted into a summary, flashcards and quizzes.

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