Employee selection helps a firm decide which applicants have the qualifications needed to succeed in a job. This lesson follows applicants through the main selection stages, from initial screening to the hiring decision.
Selection is the process of determining which people in an applicant pool possess the qualifications necessary to be successful on the job. Many firms organize selection as a sequence of steps called the successive hurdles approach. Applicants who pass one hurdle continue to the next; applicants may be rejected at any stage.
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What is employee selection?
The process of determining which applicants have the qualifications needed to succeed in a job.
What is the successive hurdles approach?
A sequence of selection steps in which applicants may be rejected at any stage.
How do behavioral and situational interview questions differ?
Behavioral questions ask about past actions; situational questions ask how someone would respond to a possible challenge.
Why should employers treat applicants with courtesy?
Applicants may be customers or connected to customers, and their experience can affect the employer’s reputation.
How did Ritz-Carlton express its service values during recruiting?
It used warm greetings, structured interviews, personal thanks, and considerate communication with applicants.
Quiz questions
In the successive hurdles approach, how do applicants proceed through selection?Answer: They advance through a sequence of stages and may be rejected at any stage.
An interviewer asks, “Tell me about a time you resolved a disagreement with a teammate.” What kind of question is this?Answer: A behavioral question about a past situation.
Why is respectful treatment of job applicants valuable to an employer?Answer: Applicants may be customers or connected to customers, and their experience can affect the employer’s reputation.
What is one purpose of a background or reference check after an interview?Answer: To verify relevant information and gain context about the applicant.
Who nearly always makes the final hiring decision?Answer: The manager of the employee being hired.
Based on Introduction to Business 2e by Lawrence J. Gitman, Carl McDaniel, Amit Shah, Monique Reece, Linda Koffel, Bethann Talsma, James C. Hyatt (OpenStax), licensed CC BY 4.0. Adapted into a summary, flashcards and quizzes.