Human resource managementLesson 8 of 10 in the course Managing Human Resources and Labor Relations

Grievance Procedures, Arbitration, and Contract-Settlement Tactics

5 flashcards · 5 quiz questions · 5 match pairs · 5 fill-in sentences · English

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Summary

In a unionized workplace, employees and employers use established processes to address disagreements and enforce the labor contract. This lesson explains how a grievance moves through the procedure, how arbitration can settle an unresolved dispute, and what economic tactics unions and employers may use when negotiating a new contract.

A grievance is a formal complaint by an employee or a union alleging that management has violated a provision of the labor contract. The grievance procedure gives the parties a structured way to address concerns and apply contract rules consistently.

All flashcards

Grievance
A formal complaint by an employee or union alleging that management violated the labor contract.
Grievance procedure
A contract-based process for reviewing complaints, typically moving from supervisor discussion to written and higher-level review.
Arbitration award
The arbitrator’s written decision resolving a dispute; in the process described, it is final and binding.
Corporate campaign
A union strategy that seeks influence through actions such as disrupting stockholder meetings or buying company stock.
Mutual-aid pact
An arrangement in which an employer receives financial support from other companies in the industry during a strike.

Quiz questions

  1. In a unionized workplace, what makes a complaint a grievance?Answer: It formally alleges that management violated a provision of the labor contract.
  2. If an employee's complaint is not resolved with a supervisor, what is a typical next step?Answer: The grievance is put in writing and discussed with union and management representatives.
  3. What is the arbitrator's written decision resolving a labor dispute called?Answer: An award.
  4. What generally determines the scope of an arbitrator's authority in a labor dispute?Answer: The parties' labor agreement and the scope of the dispute.
  5. A union stops work at a strategically important plant that supplies parts to other facilities. Which tactic is this?Answer: A selective strike.

Based on Introduction to Business 2e by Lawrence J. Gitman, Carl McDaniel, Amit Shah, Monique Reece, Linda Koffel, Bethann Talsma, James C. Hyatt (OpenStax), licensed CC BY 4.0. Adapted into a summary, flashcards and quizzes.

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